Q: When is the right time to do the right thing?
A: Who can say, but it’s usually most wise to start today.”

Here’s an interesting case study from ChangeBhai’s stable which saw a very active citizen upload a long pending issue of her neighbourhood, minutes after we launched the ChangeBhai portal officially. She thought it was most wise to start immediately. Here’s the story:

It so happened that minutes after we launched ChangeBhai, one of our early users uploaded this particular issue (Issue No. A0003) titled ‘Bad Road in Rohini’.  The issue was put into process by the ChangeBhai team within a few days. It seemed that this road in question was a major source of grief for the residents of this area. Even the most active ones had given up when it came to taking it up with the authorities. It has been like this since the last 3 years now. You can say that that delay had indeed turned out to be the worst form of denial here.

A short note on why getting this road fixed was critical:

This road connects around 30 housing societies of Sector 9, Rohini to a busy commercial area housing, amongst other things, three shopping malls: City Centre, Metro walk & Shopper’s Stop. The condition of the road was beyond pathetic and yet, the citizens were widely using it, as it was the quickest way to reach the commercial area.

While most of the other issues we were receiving were getting resolved with minor delays (if any), this one stuck out like a sore thumb! After a lot of follow-ups (read escalations, verbal threats, giving up, getting-a-grip-again, sticking-daily-motivational-quotes-post-its etc.), we managed to get the authorities to approve the construction of this road early this year! A lot of follow ups later, the work finally started in February. Uff.

One of our newly hired management trainees has depicted the history of this case graphically as below:

Have a look at the images below and we are sure, you will be motivated to report a similar long pending issue of your area: