It gives us super duper immense pleasure to say that a lot of active citizens are using ChangeBhai to upload issues of their neighborhood. A lot of these users are from Mumbai (though we handle issues from all over India : metros, tier-1 & tier-2 cities. Buck up rest of India. Get your issues resolved. Give it a shot at least, we say :)).
Just wanted to share a few things about how we do what we do.
Firstly, a short note about us. We are a young team of active citizens who have launched this initiative to ‘assist’ the citizens in getting their issues resolved & are not liable to resolve any issues.
Unlike a lot of portals which tell the user to sign petitions or just upload an issue and spread the word around amongst their social media friends to create a buzz around it, we just do this one thing.
GET YOUR ISSUE FIXED. Period.
Who should not upload issues on ChangeBhai?:
- If you have that keeda inside you to prove that ‘everyone and everything else around you wrong’
- If you have always nurtured an ambition to migrate to a phoren land just because you think ‘things can never change in India’
- If a careful and deep analysis of your social media posts shows that more than 70% of your posts fall under the category of ‘cribby’ or ‘deprecatory’
- If the first instinct you have when you come across somebody trying to change things around them is something like this, instead of trying it at least once.
Kya faltu velle hai ye.
Kuch nahi hoga inse
Main isse acchi website bana sakta(i) hoon*
What all to expect when you upload issues on ChangeBhai
a. Each and every issue uploaded correctly will be put into process and forwarded to the authority no matter how important or minor it is.
b. We always share the name and the number (mostly mobile) of the staff member with whom we are coordinating to get the issue resolved. In many cases, even the ward office address where he/she sits. You are free to call them too, if you want.
c. No matter what, you will always get regular updates from us. You will always know at whose end (authority and employee name) the issue is stuck.
d. First non-automatic email that goes to you will ask you to confirm the location and ask for landmarks. Do respond to that. This is being done because many a times we and the authorities have gone round and round because the map tagging was done inaccurately by the user. This affects our credibility in front of the authorities, so we are just being sure.
e. In cases where there is a location confusion or the issue is of recurring nature, we give the ground staff’s contact to the user as that works better than going ‘to-and-fro’ between the user and the authority. You will agree that our collective aim should be to get the issue resolved and not get stuck in process formalities.
f. You will be given a ‘Resolution Tip’ in rare cases where the issue is recurring in nature on what exactly to do and whom to contact to report the issue in the future.
The whole concept is to ‘work together’ and get these issues resolved. We get you the right contacts, we escalate wherever the issue gets stuck etc. Of course, we cannot get all the issues resolved, but we put each and every issue into process and make repeated contact for follow up. To give you a figure, roughly around 20% of the issues get stuck for more than a month.
IMP Note for the Procrastinators : In cases where our operation team has already sent 2 follow up emails for pending information or issue closure confirmation, the issue will be tagged as Fixed/Closed on the 7th day of receiving no information from your side. You may however choose to reopen the issue by sending us an email on email@example.com.
Our process might not be perfect but we are improving with each passing day based on citizens’ feedback and our experiences with the authorities. Knowing how we work and the limitations of working with authorities, do give us constructive inputs. We would love to incorporate them wherever possible. But first: Upload 1 issue on www.ChangeBhai.in at least.
And do pass the word around to encourage others to upload issues if you agree that ‘getting ChangeBhai to bug the authorities with repeated follow ups‘ is better than doing ‘nothing at all’.
Happy change making!
* If you think so, email your web development portfolio to firstname.lastname@example.org. We are looking for php & app developers.